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Privacy Policy

We are committed to safeguarding the privacy of our website visitors and service users.

1. Introduction

This policy applies where we are acting as a data controller or data processor with respect to the personal data of our website visitors and service users. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. In this policy, "we", "us" and "our" refer jointly to Online Training and Compliance Ltd (The Content Provider) and Otterspool Studios Ltd (The Platform Provider).

2. How we use your Personal Data

We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

We may process your account data ("account data"), which may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.

We may process your personal data that are provided in the course of the use of our services ("service data"), including transactional data or test data submitted by you, including responses to our demonstration agents.

3. Providing your Personal Data to Others

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims. Financial transactions relating to our website and services are handled by our payment services providers (e.g., Stripe). We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments and refunding such payments.

4. International Transfers of your Personal Data

The hosting facilities for our website are situated in the European Union and the UK. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses (UK GDPR) adopted or approved by the relevant authorities.

5. Retaining and Deleting Personal Data

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose. Personal data will be retained for a minimum period of 2 months following last submission and for a maximum period of 6 months following last submission, unless retention is necessary for compliance with a legal obligation.

6. Your Rights

Your principal rights under data protection law are: the right to access; the right to rectification; the right to erasure; the right to restrict processing; the right to object to processing; the right to data portability; the right to complain to a supervisory authority; and the right to withdraw consent.

7. About Cookies

A cookie is a file containing an identifier that is sent by a web server to a web browser and is stored by the browser. We use cookies for authentication, status, personalisation, security, and analysis. Our service providers (such as Google Analytics) also use cookies and those cookies may be stored on your computer when you visit our website.

8. Our Details

This platform is operated as a joint relationship between the Training Provider and the Platform Provider.

The Training Provider (Data Controller)

The Platform Provider (Data Processor)